Privacy Policy
Your details are safe at all times.
Suttons is 100% committed to respecting your personal privacy and protecting information about you. The following notes explain how we collect, process and protect any information that you give us.
Data Security
The information that we hold is held securely in accordance with our internal security policy and the law. We do not store credit or debit card details. Data may be stored for up to 7 years but we will never keep it for longer than necessary.
We may share your data with 3rd parties for the following reasons:
- To fulfil your order - we may need to pass your details to delivery companies, credit card clearing agencies or other sub suppliers.
- To send you marketing information. You may choose not to be sent this information, please see marketing preferences below
- For the purpose of understanding our customers better - we may pass on information for research or profiling purposes. We will only pass on the information that they need to perform their function.
- If you have agreed to receive mailing and offers from 3rd party companies whose products we thought might interest you - we work with the Abacus Alliance to do this. You can opt out at any time, please see marketing preferences below
What data do we collect?
We hold your information for the purpose of administering your account, fulfilling orders and marketing. During registration and ordering process we may collect some or all of the following information.
- Your name and address
- Your contact telephone numbers (to enable us to contact you in the event of a query)
- Your e-mail address
- For credit / debit card purchases your card details
- Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
- Other information relevant to customer surveys and/or offers
We will confirm your personal details on our acknowledgement of order. If you have registered you may check or amend your personal details by clicking my account at the top of each webpage. You may also check, amend or remove your personal details by contacting us, writing to us or telephoning us.
We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of our online marketing. This information is not directly correlated against individuals.
Email & Telephone Data
We will never pass on your email address or telephone address to any 3rd party for the purposes of marketing, we may transfer your details to one of our sub suppliers for the contractual purposes of administering your order.
Marketing and updating your contact preferences
By buying or registering an account with Suttons we feel you would like to be kept informed about our products. We will therefore send you regular catalogues and emails unless you have told us otherwise.
You can update your contact preferences at any time by ringing our customer services department on 0333 043 0700* or writing to the address below.
Sharing of Data within our Group
Suttons is part of BVG Group. From time to time we may contact you with information and offers from other parts of our group. You may change or update these at any time by ringing our customer services department on 0333 043 0700* or writing to the address below. The group companies most likely to contact you are: Thompson & Morgan, Van Meuwen, Dobies, The Organic Catalogue, Garden Gear, Clifford James, Waltons, Samuel Windsor and Happy Beaks.
Definition of profiling
Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
The Abacus Alliance
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
Click here to watch a short video on the benefits of allowing your data to be shared with The Abacus Alliance (opens in a new window)
Definition of trusted retail partners
By trusted retail partners, we mean companies operating in the gardening, clothing, collectables, food & wine, gadgets & entertainment, health & beauty, household goods, and home interiors categories.
Transfer of Data outside of the European Economic Area (EEA)
From time to time the information you have provided may be transferred to countries outside the European Economic Area (EEA). By submitting your personal data, you’re agreeing to this transfer, storing and processing. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to the transfer, storing and processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy
Our Contact details:
Suttons is part of Suttons Consumer Products
Regitered Address:
Woodview Road, Paignton, Devon, TQ4 7NG
Registered in England and Wales: 284448
Customer Services: 0333 043 0700*
Contact us here
* Monday- Friday 8.30am to 5pm. Charges to 03 numbers are the same as UK standard landlines numbers starting in 01 or 02. Mobile providers may vary.
Cookie Policy
What are cookies
Cookies are tiny text files stored on your computer when you visit certain web pages. At suttons.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
To order products on suttons.co.uk, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests.
We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
What cookies do we use and why?
To make full use of the online shopping and personalised features on suttons.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from suttons.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below.
Strictly Necessary cookies
Strictly Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Please see below a list of all the Strictly Necessary cookies we use on our website:
Provider |
Cookie name |
Cookie description |
Expiry |
suttons.co.uk |
ASP.NET_SessionId |
Preserve the visitor's session state across page requests |
Session |
suttons.co.uk |
ShoppingBasket |
This cookie collects data to track the item(s) added within your shopping basket |
Session |
suttons.co.uk |
CookieConsent |
Stores the user's cookie consent state for the current domain |
1 year |
Statistics cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Please see below a list of all the Statistics cookies we use on our website:
Provider |
Cookie name |
Cookie description |
Expiry |
google.com |
collect |
Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. |
1 day |
google.com |
_gat |
Used by Google Analytics to throttle request rate |
1 day |
google.com |
_ga |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
2 years |
google.com |
_gid |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
1 day |
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Please see below a list of all the Marketing cookies we use on our website:
Provider |
Cookie name |
Cookie description |
Expiry |
adestra.com |
adestra_ctrk |
This cookie is served when a user clicks on a link in a MessageFocus email, and is used to detect when users perform particular actions via our conversion tracking system |
PENDING |
adestra.com |
adestra_ctrk_pref |
Used to identify when users have explicitly opted in or out of our conversion tracking cookie, using mechanisms we make available to our clients to embed into their websites. |
PENDING |
bing.com |
MUID |
Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains |
1 year |
bing.com |
MUIDB |
Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. |
1 year |
criteo.com |
uid |
Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. |
1 year |
criteo.com |
cto_lwid |
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that the visitor is shown the same advertisement. |
Persistent |
criteo.com |
cto_tld_test |
Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. |
1 day |
criteo.com |
criteo_write_test |
Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. |
1 day |
criteo.com |
cto_lwid |
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that the visitor is shown the same advertisement. |
13 months |
facebook.com |
_fbp |
This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. |
Session |
facebook.com |
fr |
This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising |
3 months |
facebook.com |
tr |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
Session |
google.com |
test_cookie |
Used to check if the user's browser supports cookies |
1 day |
google.com |
IDE |
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
1 year |
google.com |
pagead/1p-user-list/# |
PENDING |
Session |
google.com |
ads/ga-audiences |
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. |
Session |
hotjar.com |
_hjIncludedInSample |
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. |
1 year |
hotjar.com |
_hjMinimizedPolls |
This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. |
1 year |
hotjar.com |
_hjDonePolls |
This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in |
1 year |
hotjar.com |
_hjRecordingEnabled |
This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites - this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. |
Session |
monetate.com |
trk/#/12345678-0 |
PENDING |
Session |
monetate.com |
mt.v |
Monetate id cookie |
5 years |
monetate.com |
mt.i-lbx |
Lightbox related cookies for any modal window, pop-up displays |
10 years |
monetate.com |
mt.referrer |
Monetate full page test cookies |
PENDING |
monetate.com |
mt.redirect |
Monetate full page test cookies |
PENDING |
monetate.com |
mt.mbsh |
Accumulation for custom 3rd party analytics |
PENDING |
salecycle.com |
lscache-scls::sc-leg-# |
PENDING |
Persistent |
salecycle.com |
lscache-scls::session_id_# |
The id of the current session, locked to the script api key |
30 mins |
salecycle.com |
lscache-scls::state_# |
The last state recorded by the script in this session |
30 mins |
salecycle.com |
lscache-scls::machine_guid |
A random string that represents an id of the machine |
1 day |
salecycle.com |
lscache-scls::machine_id-cachee |
PENDING |
Persistent |
salecycle.com |
lscache-scls::machine_guid-cacheexpiration |
PENDING |
Persistent |
salecycle.com |
lscache-scls::machine_id |
A random string that represents an id of the machine |
1 day |
sli-systems.com |
SLIBeacon_{hash} |
Conversion Tracking Cookies |
30 mins |
sli-systems.com |
SLI1_{hash} |
Conversion Tracking Cookies |
30 mins |
sli-systems.com |
SLI2_{hash} |
Conversion Tracking Cookies |
30 mins |
sli-systems.com |
SLI_{hash} |
Conversion Tracking Cookies |
30 mins |
sli-systems.com |
SLI1 |
PENDING |
Session |
sli-systems.com |
SLI2 |
PENDING |
Session |
sli-systems.com |
SLI4 |
Contains the timestamp of the last search event |
Session |
sli-systems.com |
SLI5 |
cache of unsent events |
2 years |
sli-systems.com |
SLISYNC |
Flag to manage 3rd Party Cookie Integration |
1 week |
sli-systems.com |
SLIData |
Set By Customer, flag to stop SLI writing any of the above cookies |
30 mins |
sli-systems.com |
sli-rv |
list of recent product views |
1 year |
sli-systems.com |
sli-rr |
list of recent search refinements |
1 year |
suttons.co.uk |
RecentlyViewedProducts |
Stores the user's recently viewed products |
6 days |
suttons.co.uk |
RecentlyViewedProductCodes |
Stores the user's recently viewed product codes |
6 days |
webgains.com |
wgs |
Used to remember that you viewed or clicked on an ad during your current browser session |
Session |
webgains.com |
wgdc |
Used to deduplicate clicks from the same source |
Session |
webgains.com |
wgc |
Used to remember that you clicked on a link in our network |
Session |
webgains.com |
wgi |
Used to recognise that you viewed an advert on our network |
2 weeks |
webgains.com |
wgconsent |
If the cookie is already present (consent was given in previous interaction), next time the user will not be seeing a landing page and will be redirected to the advertisers' website automatically |
20 days |
wufoo.com |
ep201 |
Saves user states across page requests when completing a web-based survey. |
1 day |
wufoo.com |
ep202 |
Saves user states across page requests when completing a web-based survey. |
1 day |
youtube.com |
yt-remote-device-id |
Stores the user's video player preferences using embedded YouTube video |
Persistent |
youtube.com |
yt-remote-connected-devices |
Stores the user's video player preferences using embedded YouTube video |
Persistent |
youtube.com |
yt-remote-session-app |
Stores the user's video player preferences using embedded YouTube video |
Session |
youtube.com |
yt-remote-cast-installed |
Stores the user's video player preferences using embedded YouTube video |
Session |
youtube.com |
yt-remote-session-name |
Stores the user's video player preferences using embedded YouTube video |
Session |
youtube.com |
yt-remote-fast-check-period |
Stores the user's video player preferences using embedded YouTube video |
Session |
youtube.com |
VISITOR_INFO1_LIVE |
Tries to estimate the users' bandwidth on pages with integrated YouTube videos. |
179 days |
youtube.com |
PREF |
Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. |
8 months |
youtube.com |
YSC |
Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
1 day |
youtube.com |
GPS |
Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. |
1 day |
If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org (opens in a new window/tab - this is an external website).
Last updated: 27th November 2020