Privacy and Cookies

Privacy Policy

Your details are safe at all times.

Suttons is 100% committed to respecting your personal privacy and protecting information about you. The following notes explain how we collect, process and protect any information that you give us.

Data Security

The information that we hold is held securely in accordance with our internal security policy and the law.  We do not store credit or debit card details. Data may be stored for up to 7 years but we will never keep it for longer than necessary.

We may share your data with 3^rd parties for the following reasons:

• To fulfil your order - we may need to pass your details to delivery companies, credit card clearing agencies or other sub suppliers.
• To send you marketing information. You may choose not to be sent this information, please see marketing preferences below
• For the purpose of understanding our customers better - we may pass on information for research or profiling purposes.  We will only pass on the information that they need to perform their function. 
• If you have agreed to receive mailing and offers from 3^rd party companies whose products we thought might interest you - we work with the Abacus Alliance to do this. You can opt out at any time, please see marketing preferences below

What data do we collect?

We hold your information for the purpose of administering your account, fulfilling orders and marketing.  During registration and ordering process we may collect some or all of the following information.

• Your name and address
• Your contact telephone numbers (to enable us to contact you in the event of a query)
• Your e-mail address
• For credit / debit card purchases your card details
• Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
• Other information relevant to customer surveys and/or offers 

We will confirm your personal details on our acknowledgement of order. If you have registered you may check or amend your personal details by clicking my account at the top of each webpage. You may also check, amend or remove your personal details by contacting us, writing to us or telephoning us.

We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of our online marketing. This information is not directly correlated against individuals. 

Email & Telephone Data

We will never pass on your email address or telephone address to any 3^rd party for the purposes of marketing, we may transfer your details to one of our sub suppliers for the contractual purposes of administering your order.

Marketing and updating your contact preferences

By buying or registering an account with Suttons we feel you would like to be kept informed about our products. We will therefore send you regular catalogues and emails unless you have told us otherwise.

You can update your contact preferences at any time by ringing our customer services department on 0333 043 0700* or writing to the address below.

Sharing of Data within our Group

Suttons is part of BVG Group. From time to time we may contact you with information and offers from other parts of our group. You may change or update these at any time by ringing our customer services department on 0333 043 0700* or writing to the address below. The group companies most likely to contact you are: Thompson & Morgan, Van Meuwen, Dobies, The Organic Catalogue, Garden Gear, Clifford James, Waltons, Samuel Windsor and Happy Beaks.

Definition of profiling

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. 

The Abacus Alliance

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Click here to watch a short video on the benefits of allowing your data to be shared with The Abacus Alliance (opens in a new window)

Definition of trusted retail partners

By trusted retail partners, we mean companies operating in the gardening, clothing, collectables, food & wine, gadgets & entertainment, health & beauty, household goods, and home interiors categories. 

Transfer of Data outside of the European Economic Area (EEA)

From time to time the information you have provided may be transferred to countries outside the European Economic Area (EEA). By submitting your personal data, you’re agreeing to this transfer, storing and processing. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to the transfer, storing and processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy

Our Contact details:

Suttons is part of Suttons Consumer Products

Regitered Address:
Woodview Road, Paignton, Devon, TQ4 7NG

Registered in England and Wales: 284448

Customer Services:  0333 043 0700*

Contact us here 

* Monday- Friday 8.30am to 5pm. Charges to 03 numbers are the same as UK standard landlines numbers starting in 01 or 02. Mobile providers may vary.

Cookie Policy

What are cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At suttons.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on suttons.co.uk, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

What cookies do we use and why?

To make full use of the online shopping and personalised features on suttons.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from suttons.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below.

Strictly Necessary cookies

Strictly Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Please see below a list of all the Strictly Necessary cookies we use on our website:

Statistics cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Please see below a list of all the Statistics cookies we use on our website:

Marketing cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Please see below a list of all the Marketing cookies we use on our website:

If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org (opens in a new window/tab - this is an external website).

Last updated: 27th November 2020