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By Phone

Order line

  0344 326 2200 - Temporarily Unavailable.

Customer Services

  0333 043 0700 - Temporarily Unavailable.

Covid 19 - update on our activities

The most commonly asked questions at the moment are below.

  • Are you still open and accepting orders?

    Yes we are still accepting online orders for items in stock. As you place an order your stock is reserved for you and despatched as soon as possible or, for live plants, at the designated time.

  • Will you still be able to despatch my orders? At the time stated?

    At the current time our expectation is that yes, we will be able to despatch your order.

  • Can I change or add to my orders?

    I’m sorry but due to the huge volume of orders that are currently in the system we are unable to make any changes. If you require additional items then please place a new order. If you have ordered items that you no longer need then please return them to us once received.

  • Can I cancel my order?

    Please email us with the details of the order you wish to cancel. We will do our best to cancel the order but if we are unsuccessful then please return it to us for a full refund.

  • Not all of the items I ordered are showing on my order confirmation yet I have paid for them. Why is this?

    Unfortunately an unexpected system error has resulted in some items not showing on customer order notifications. We are working hard to resolve this issue. The good news is that all items in your basket will have been received and you will be able to see a detailed list of all them by logging into your account on our website.

  • How quickly will my order be despatched?

    Orders are currently taking longer than usual and we are very sorry about that. We will try to resume normal service levels as soon as possible. In the meantime orders for seeds are generally being despatched in 4-5 days and other goods are taking 7-10 days unless a specific date is shown on the website.

By Email

Answers to many frequently asked questions, together with informative articles can now be found within the Suttons KnowledgeBase

If you haven't found an answer to your question and need more help, please complete the form below. We aim to respond to all emails within 2 working days of receipt.

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Please note if you are a charity looking for support please use our charity contact form. *** Please note we cannot supply free samples between February and May

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