Order by phone on 0844 326 2200

24 hours a day 7 days a week

Privacy Policy

Your details are safe at all times.

Suttons is 100% committed to respecting your personal privacy and protecting information about you. The following notes explain how we collect, process and protect any information that you give us.

Data Security

The information that we hold is held securely in accordance with our internal security policy and the law.  We do not store credit or debit card details. Data may be stored for up to 7 years but we will never keep it for longer than necessary.

We may share your data with 3rd parties for the following reasons:

  • To fulfil your order - we may need to pass your details to delivery companies, credit card clearing agencies or other sub suppliers.
  • To send you marketing information. You may choose not to be sent this information, please see marketing preferences below
  • For the purpose of understanding our customers better - we may pass on information for research or profiling purposes.  We will only pass on the information that they need to perform their function. 
  • If you have agreed to receive mailing and offers from 3rd party companies whose products we thought might interest you - we work with the Abacus Alliance to do this. You can opt out at any time, please see marketing preferences below

What data do we collect?

We hold your information for the purpose of administering your account, fulfilling orders and marketing.  During registration and ordering process we may collect some or all of the following information.

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your e-mail address
  • For credit / debit card purchases your card details
  • Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
  • Other information relevant to customer surveys and/or offers 

We will confirm your personal details on our acknowledgement of order. If you have registered you may check or amend your personal details by clicking my account at the top of each webpage. You may also check, amend or remove your personal details by contacting us, writing to us or telephoning us.

We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of our online marketing. This information is not directly correlated against individuals. 

Email & Telephone Data

We will never pass on your email address or telephone address to any 3rd party for the purposes of marketing, we may transfer your details to one of our sub suppliers for the contractual purposes of administering your order.

Marketing and updating your contact preferences

By buying or registering an account with Suttons we feel you would like to be kept informed about our products. We will therefore send you regular catalogues and emails unless you have told us otherwise.

You can update your contact preferences at any time by ringing our customer services department on 0333 043 0700* or writing to the address below.

Sharing of Data within our Group

Suttons is part of Suttons Group which includes Suttons, Dobies, The Organic Catalogue, National Bee Supplies and The Present Finder. From time to time we may contact you with information and offers from other parts of our group. You may change or update these at any time by ringing our customer services department on 0333 043 0700* or writing to the address below.

Definition of profiling

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. 

The Abacus Alliance

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Click here to watch a short video on the benefits of allowing your data to be shared with The Abacus Alliance (opens in a new window)

Definition of trusted retail partners

By trusted retail partners, we mean companies operating in the gardening, clothing, collectables, food & wine, gadgets & entertainment, health & beauty, household goods, and home interiors categories. 

Voucher offers of Sovendus GmbH:

In order to select a currently interesting voucher offer for you, we will transmit your pseudonymised hash value of your e-mail address and your IPaddress in encrypted form to Sovendus GmbH, Moltkestrasse 11, D-76133 Karlsruhe (Sovendus) (Art. 6 par. 1 f GDPR). The pseudonymised hash value of your e-mail address is used to consider a possibly existing objection to receive offers from Sovendus (Art. 21 par.3, Art. 6 par. 1 c GDPR). The IP-address will be exclusively used for data security purposes and as a rule the same will be anonymised after seven days (Art. 6 Abs.1 f DSGVO). Furthermore, we will transmit order number, order value with currency, session ID, coupon code, and time stamp in pseudonymised form to Sovendus for billing purposes (Art. 6 Abs.1 f DSGVO). If you are interested in a voucher offer of Sovendus, while there is no objection existing to receive such offers, and if you click on the voucher banner, we will transmit your form of address, your name and your e-mail address in encrypted form to Sovendus to prepare a voucher (Art. 6 par. 1 b, f GDPR). You will find further information about the processing of your data by Sovendus in their Online Data Protection Notice at https://www.sovendus.co.uk/privacy_policy.

Transfer of Data outside of the European Economic Area (EEA)

From time to time the information you have provided may be transferred to countries outside the European Economic Area (EEA). By submitting your personal data, you’re agreeing to this transfer, storing and processing. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to the transfer, storing and processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy

Our Contact details:

Suttons is part of Suttons Consumer Products

Woodview Road, Paignton, Devon, TQ4 7NG

Registered in England and Wales: 28448

Customer Services:  0333 043 0700*

Contact us here 

* Monday- Friday 8.30am to 5pm. Charges to 03 numbers are the same as UK standard landlines numbers starting in 01 or 02. Mobile providers may vary.

Last updated: 25th April 2018

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